Usability Associates > Articles by: Stan Caplan

Author: Stan Caplan

President of Usability Associates and of UA Consortium.

Posted on June 24, 2018June 24, 2018
Stan Caplan
Design Testing, Thoughts

The Human Side of Product Testing

The hardware has been tested and works reliably. The software has been tested and is robust, reliable and bug-free. Leading edge technologies have been deployed. The hardware and software are integrated well together and the functionality satisfies customer needs discovered in up-front market research. Cost and schedule goals are met. What’s wrong with this picture? […]

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Posted on June 24, 2018June 24, 2018
Stan Caplan
Ergonomics, Thoughts

Usability at 30,000 Feet

On a US Airways 767 flight from Los Angeles, I got a close-up view of passenger confusion. It all started after the meal. Seated next to one of the lavatories, I had the opportunity to observe and chat with passengers intending to use that facility. My first inkling about the challenge of getting into the […]

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