Author: Stan Caplan

President of Usability Associates and of UA Consortium.

The Human Side of Product Testing

The hardware has been tested and works reliably. The software has been tested and is robust, reliable and bug-free. Leading edge technologies have been deployed. The hardware and software are integrated well together and the functionality satisfies customer needs discovered in up-front market research. Cost and schedule goals are met. What’s wrong with this picture? […]

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