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Online Meetings


Tuesday, May 12
From our personal offices

Introductions and discussions — TS Balaji, Leader (10 AM – 2:30 PM with breaks)

Automating Experience Measurements at Cox — TS Balaji, Presenter (3 PM)

Wednesday, May 13
From our personal offices

Creating Experience Priorities by Bringing Together
Insights from Different Methodologies — Leslie Knuycky, Cox Communications (10 AM – 11 AM)

Pugh Concept Selection Methodolgy Case Study — Stan Caplan, Presenter (11:15 AM – 12:15 PM)

Not your same old Usability: New Things to Consider When Measuring Usability — Phil Kortum, Professor
Rice University (1:45 PM – 3:15 PM)

Wrapup & planning for next meeting – dates (Location is Washington DC) — Stan Caplan, Leader (3:30 PM – 4 PM)

Joint research project possibilities (for those who want to explore opportunities) — Stan Caplan, Leader (4 PM – 5 PM)




Wednesday, October 21
From our personal offices

Hellos; Review agenda; Answer questions — Kickoff — Stan Caplan, Leader 

Warm up activity — Participatory — Stan Caplan, Leader

Who are your customers within your company and how do they perceive your team? –Round Robin — Stan Caplan, Leader

Humanocracy and Innovation — Discussion — Gary Hamel, Visiting Professor
(London School  of Business; Author, Management Consultant).

Delivering WOW! — Discussion — Jim Notary, Associate Director
(Advanced Development, Bissell Home Care)..

Thursday, October 22
From our personal offices

Ethnographic Methods Then and Now — Presentation — Jenny Englert, Senior UX Researcher
(Paychex Corporation)

Value and Quality of UX Support Given to Projects:
Perspectives of Project Managers — Panel Discussion —

Matthew Lyman, Sr. Global Product Manager  (OrthoClinical Diagnostics)
George Gibson, Sr. Product Manager (Xerox, Consultant, AM Graphics, Impossible Objects)
Tom Merle, Sr. McKenzie Expert(Kodak, Continuum, McKenzie & Company)

How can you improve the perceptions of your customers? — Round Robin —  Stan Caplan

Wrap-up & planning for next meeting – dates — Discussion — Stan Caplan