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Online Meeting


Tuesday, November 1
From our personal offices

Hellos, Review agenda — Kickoff — Stan Caplan

Share what your company delivers to its customers —

In its hey day, Kodak sold cameras and film which actually delivered memories to customers.
What does your company’s products and services actually deliver to customers?

— Round Robin (5 min each) — Stan Caplan

TBD Discussion Topic  — Private Discussion  — Les Meyer

Both/And Thinking to Navigate Tensions of Innovation and Change — Presentation
Marianne Lewis (Dean & Professor of Management Lindner College of Business, University of Cincinnati)

Wednesday, November 2

How UX and CX Can Collaborate for Mutual Benefit — Presentation and Discussion
— Jay Zeltzman   (President, Bureau West Market Research, Market Research ∙ Consulting ∙ Coaching)

Building an Internal Community of Experience Professionals — Presentation
Eric Bergman  (Director, Human Factors Engrg)
Dan Sloat (Sr. Director of User Experience, Fresenius Medical Care)

Consortium Profile Through the Lens of Total User Experience — Presentation and Member Input
Stan Caplan

Monday, November 7

Challenges of launching a startup company — Private Discussion — Jim Hotary

Neuroscience Methods for Measuring Emotional and Physiological Response to Design Concepts and Solutions  — Presentation
Charles Mauro (Founder & President)
— Chris Morley  (Director of Research, Mauro Usability Science) 

Kansei Engineering and UX Principles — Presentation
— Dan Sloat  (Sr. Director of User Experience, Fresenius Medical Care)
— Sundar Ramaswamy (Dir, DTI Transformation & Governance, Fresenius Medical Care)

Wednesday, November 9

TBD Discussion topic — Kathryn Rieger

Discussing Design: Improving Communications and Collaboration Through Critique — Presentation
— Adam Connor  (VP of Product Design, Pluralsite – Experience Strategy, Design Leader, Author)

The Future of the Consortium: Succession Planning — Group Discussion  — Stan Caplan

Wrap up – Review of Spring meeting and planning date and format of Fall meeting — Group Discussion — Stan Caplan