2022 MEETINGS
Online Meeting
FALL
Tuesday, November 1
From our personal offices
Hellos, Review agenda — Kickoff — Stan Caplan
Share what your company delivers to its customers —
In its hey day, Kodak sold cameras and film which actually delivered memories to customers.
What does your company’s products and services actually deliver to customers?
— Round Robin (5 min each) — Stan Caplan
TBD Discussion Topic — Private Discussion — Les Meyer
Both/And Thinking to Navigate Tensions of Innovation and Change — Presentation
— Marianne Lewis (Dean & Professor of Management Lindner College of Business, University of Cincinnati)
Wednesday, November 2
How UX and CX Can Collaborate for Mutual Benefit — Presentation and Discussion
— Jay Zeltzman (President, Bureau West Market Research, Market Research ∙ Consulting ∙ Coaching)
Building an Internal Community of Experience Professionals — Presentation
— Eric Bergman (Director, Human Factors Engrg)
— Dan Sloat (Sr. Director of User Experience, Fresenius Medical Care)
Consortium Profile Through the Lens of Total User Experience — Presentation and Member Input
— Stan Caplan
Monday, November 7
Challenges of launching a startup company — Private Discussion — Jim Hotary
Neuroscience Methods for Measuring Emotional and Physiological Response to Design Concepts and Solutions — Presentation
— Charles Mauro (Founder & President)
— Chris Morley (Director of Research, Mauro Usability Science)
Kansei Engineering and UX Principles — Presentation
— Dan Sloat (Sr. Director of User Experience, Fresenius Medical Care)
— Sundar Ramaswamy (Dir, DTI Transformation & Governance, Fresenius Medical Care)
Wednesday, November 9
TBD Discussion topic — Kathryn Rieger
Discussing Design: Improving Communications and Collaboration Through Critique — Presentation
— Adam Connor (VP of Product Design, Pluralsite – Experience Strategy, Design Leader, Author)
The Future of the Consortium: Succession Planning — Group Discussion — Stan Caplan
Wrap up – Review of Spring meeting and planning date and format of Fall meeting — Group Discussion — Stan Caplan