Human Factors Engineering Lead

BOSE, Waltham MA

At Bose, we’ve spent more than 50 years finding new ways to bring quality audio products to people—in their homes, in automobiles, in airplanes, and just about anywhere else that there is a possibility to enjoy music. Our legendary Wave® music system, SoundLink® Mini Bluetooth speaker, or QuietComfort® acoustic noise cancelling headphones may ring a bell with you. Bose relies on exceptional people to create and deliver those products to our customers.

We are stretching our vision and obsessive approach to providing customer benefit by focusing on improving people’s lives in fundamentally new ways beyond audio entertainment into Sleep and Hearing.

As a Senior Human Factors Engineer on this team, you will lead a variety of HFE activities from early through late-stage development on products that include hardware, firmware, and software aspects. These activities include planning and conducting formative studies, such as surveys, interviews and usability tests, as well as planning and conducting human factors validation tests. You will also develop task and use-related risk analyses (e.g., UFMEAs), and collaborate with the engineering and design team on managing and reducing use-related risk. Finally, you will author HFE reports, including residual risk analyses. Your role may also include overseeing vendors conducting HFE activities.

You will create a holistic view of the user in all their complexities for an exciting new family of wellness products. You’ll work as a trusted partner with the systems engineering, mechanical engineering, UX design, industrial design, user documentation, packaging and manufacturing teams, and with public relations, marketing communications, retail demonstration and sales teams to help us bring this vision to life. Your role will be to educate the project team on the role of human factors engineering in medical device development, balancing both the regulatory and commercial needs in support of making informed decisions regarding the product.

If you enjoy making a real impact on the business and the world, and you enjoy working on teams with other really smart people, then we want to meet you.

Requirements: Can you confidently check all the boxes below?

Technical/Functional Competencies

Human Factors Engineering: You have strong human factors engineering expertise, ideally including HFE program planning. Your skills also include planning, conducting, and analyzing the results of both formative and human factors validation (i.e., summative) usability. You have experience creating task and use-related risk analysis (e.g., in a UFMEA format), developing known problems analyses, authoring human factors engineering reports, and conducting residual risk analysis. You have experience applying FDA’s HFE guidance and IEC standards to medical device development.

Analysis: You have deep critical thinking skills for framing, analyzing, and synthesizing complex problems (both qualitative user research, and usability testing). You’re trained to deliver thoughtful and complete protocols, execute moderation and do complex analysis. You don’t just solve the problems identified by others; you highlight the problems others don’t notice.
 This is not an easy job.

Innovation:  You have experience with innovation and new-to-the-world consumer products and businesses, rather than incremental product line extensions. You have an affinity for emerging technology (e.g., consumer wellness, IoT, AR/VR), market trends, and new gadgets. What we want you to help us with is not adding a new color or accessory, but rather to commercialize something really big, really new, and really cool.

Personal Attributes

Interpersonal Skills:  You are able to navigate the challenges of a medical device development process with ease. You are able to negotiate on behalf of the user, but also understand business critical needs. You have the ability to work well with engineering, design and the business teams and understand the complexities of those relationships. You have the ability to lead discussions concerning usability issues and align the room for closure on risks and mitigations.

Communication: You have excellent visual, verbal, and written communication and presentation skills. You have the ability to present complex data results of research in a rich compelling manner verbally and visually.

Passion: You are driven – in your personal and professional life – by a burning desire to make a difference and change the world.

Confidence: You have the presence and credibility to command the respect of partners, journalists, senior stakeholders, and colleagues across all functional disciplines.

Organization: You are capable of multi-tasking and prioritizing your own work, as we balance the conflicting demands of product development, user testing, channel development, and launch planning. You learned to juggle in college.

Grit.  You are a go-to person who can be counted on at crunch time.  You don’t take ‘no’ for an answer. You find a way.

Learning: You have an insatiable interest in learning about technology, retail trends, and changing consumer needs, and you regularly incorporate that learning into your own work. You strive to get better, every day.

Leadership: You can effectively lead others toward a clear experience vision, articulating the value of user-centered design, and the value of the end product to the business and to our customers.

Collaboration: You enjoy engaging with multiple team members and value diverse perspectives. You are open to feedback and recognize the necessity of working together to get a product out the door.

Motivation:  You have a proven ability to drive cohesion and collaboration among many different people and functions. You know how to motivate others.

Production: You are driven to get things done. You recognize opportunities to work smarter, drive improvement activities, and organize, plan, and deliver high quality, thoughtful approaches to the research needs of the team.

Other Requirements

Education: Minimum of Bachelor’s or Master’s degree in Human Factors Engineering, HCI, Behavior Sciences, Experimental Psychology or a related field.

Experience: Minimum of 3 years of related work experience.

Travel: Occasional travel, domestic and international (10-15%).

Recruiting Contact: Stan Caplan

scaplan@usabilityassociates.com,
(M) 585-478-7757