2025 MEETINGS

FALL

Monday, September 29

Erie Canal Boat Ride (optional; about the boat, the “Sam Patch”)
(Booking instructions forthcoming)
— Welcome and agenda review — Stan Caplan

Tuesday, September 30

Morning

Customer Experience at Wegman’s Supermarket — Tour and Presentation
— Guide and presenters TBD.

Afternoon

Exhibit Design and Guest User Experience at the Strong International Museum of Play — Tour and Presentation
— Guide and presenters TBD.

Wednesday, October 1

Morning at Rochester Institute of Technology (RIT)

“Cybersecurity Gamification” — Presentation
— Professor Dave Schwartz, founder of the School of Interactive Games and Media in the Golisano College of Computing and Information Sciences, at RIT

“Effect of Data Breach on Customer Emotion and Behavior” — Presentation
— Professor Rajendran Murthy, associate professor in Marketing at Saunders College, RIT.

“Tell Christy” — Private Consortium meeting — Christy Harper
— Consortium member discussion

Wrap up – Review Fall meeting; determine format and time of next meeting — Group Discussion — Stan Caplan