Senior HFE Researcher – Consumer Wellness

BOSE, Waltham MA

At Bose, we’ve spent more than 50 years finding new ways to bring quality audio products to people—in their homes, in automobiles, in airplanes, and just about anywhere else that there is a possibility to enjoy music. Our legendary Wave® music system, SoundLink® Mini Bluetooth speaker, or QuietComfort® acoustic noise cancelling headphones may ring a bell with you. Bose relies on exceptional people to create and deliver those products to our customers.

We are stretching our vision and obsessive approach to providing customer benefit by focusing on improving people’s lives in fundamentally new ways beyond audio entertainment into Sleep and Hearing.

As a Senior Human Factors Researcher on this team, you will own a variety of user research plans, execution, analysis and presentations. You will create a holistic view of the user in all their complexities for an exciting new family of wellness products. You’ll work as a trusted partner with the engineering, interaction design, industrial design and manufacturing teams to finish the development, and with public relations, marketing communications, retail demonstration and sales teams to help us bring this vision to life. Your role will be to help the team understand how user research can support them in making good decisions and how best to execute on those needs with the team.

If you enjoy making a real impact on the business and the world, and you enjoy working on teams with other really smart people, then we want to meet you.

Requirements: Can you confidently check all the boxes below?

Technical/Functional Competencies

User Research: You have strong user research expertise, to include ethnographic, resonance, concept testing, and technology assessments with users; usability testing; and collecting secondary research relevant to the team’s needs. Your skills are broad and deep, from shoulder-deep SPSS analysis to qualitative ethnographic interviewing. You have several years of experience in medical device design and development.

Analytics: You have deep critical thinking skills for framing, analyzing, and synthesizing complex problems (both qualitative and quantitative user research, and usability testing). You’re trained to deliver thoughtful and complete protocols, execute moderation and do complex analysis. You don’t just solve the problems identified by others; you highlight the problems others don’t notice.
You can switch between qualitative and quantitative research methodologies with ease, and have the uncanny ability to know which is best for the goals and objectives of the team. This is not an easy job.

Communication: You have excellent visual, verbal, and written communication and presentation skills as well as a solid portfolio of past work. You have the ability to present complex data results of research in a rich compelling manner verbally and visually. Simple pivot tables are not what we are talking about. Your videography, visual storytelling and/or strong communication skills are a plus! You are well versed in working in a QMS system and are able to work within a Medical Device Process.

Interpersonal Skills

Innovation:  You have experience with innovation and new-to-the-world consumer products and businesses, rather than incremental product line extensions. You have an affinity for emerging technology (e.g., consumer wellness, IoT, AR/VR), market trends, and new gadgets. What we want you to help us with is not adding a new color or accessory, but rather to commercialize something really big, really new, and really cool.

Passion: You are driven – in your personal and professional life – by a burning desire to make a difference and change the world.

Confidence: You have the presence and credibility to command the respect of partners, journalists, senior stakeholders, and colleagues across all functional disciplines. You are confident but not cocky.

Organization: You are capable of multi-tasking and prioritizing your own work, as we balance the conflicting demands of product development, user testing, channel development, and launch planning. You learned to juggle in college.

Grit.  You are a go-to person who can be counted on at crunch time.  You don’t take ‘no’ for an answer. You find a way.

Learning: You have an insatiable interest in learning about technology, retail trends, and changing consumer needs, and you regularly incorporate that learning into your own work. You strive to get better, every day.

Leadership: You can effectively lead others toward a clear experience vision, articulating the value of user-centered design, and the value of the end product to the business and to our customers.

Collaboration: You enjoy engaging with multiple team members and value diverse perspectives. You are open to feedback and recognize the necessity of working together to get a product out the door.

Motivation:  You have a proven ability to drive cohesion and collaboration among many different people and functions. You know how to motivate others.

Production: You are driven to get things done. You recognize opportunities to work smarter, drive improvement activities, and organize, plan, and deliver high quality, thoughtful approaches to the research needs of the team.

Other Requirements

Education: Minimum of Bachelor’s or Master’s degree in Human Factors Engineering, HCI, Behavior Sciences, Experimental Psychology or a related field.

Experience: Minimum of 3 years of related work experience.

Travel: Occasional travel, domestic and international (10-25%).

Recruiting Contact: Stan Caplan,
(M) 585-478-7757