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Usability Associates
Team high-fiving each other
  • Posted on June 24, 2018June 24, 2018
  • Stan Caplan
  • Design Testing, Thoughts

The Human Side of Product Testing

The hardware has been tested and works reliably. The software has been tested and is robust, reliable and bug-free. Leading edge technologies have been deployed. The hardware and software are integrated well together and the functionality satisfies customer needs discovered in up-front market research. Cost and schedule goals are met. What’s wrong with this picture? […]

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Looking out plane window
  • Posted on June 24, 2018June 24, 2018
  • Stan Caplan
  • Ergonomics, Thoughts

Usability at 30,000 Feet

On a US Airways 767 flight from Los Angeles, I got a close-up view of passenger confusion. It all started after the meal. Seated next to one of the lavatories, I had the opportunity to observe and chat with passengers intending to use that facility. My first inkling about the challenge of getting into the […]

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